Experience Hassle-Free Server Management
Our 24x7
Remote Infrastructure Management
services team can give your business, the “Peace of Mind” knowing that
we will keep your IT running.
Our Linux and Windows server management team has vast experience in managing
servers
on either Linux or Windows platforms. Our experienced and highly-trained industry
certified engineers are always available at beck and call to support.
Managing your own servers involves both time and money. Typically, you may need a
full time staff, constant training for them to keep up with the rapidly changing
technology and often you will focus more time managing your technology than your
business.
If you need someone reliable for proactive server performance monitoring then Byte CARE - 24x7
server management services are just for you.
We constantly
monitor your server’s performance, network traffic, disk space utilization,
running services and much more. We also provide full server audits, patch management, security audits,
event log monitoring and problem-solving, and more as part of our monthly proactive server management services.
Our certified support engineers administer
and maintain your servers for maximum stability, security and uptime.
24x7 Proactive Monitoring
Team of expert engineers keeping an eye on the connectivity and
server services
round-the-clock from our central Network Operations Centre (NOC)
Maintenance & Audits
Monitoring event logs, scheduled maintenance tasks, patch
management, anti-virus
management, backup monitoring and more
Complete Protection
Server optimization and hardening, firewall audit, anti-virus
and spam protection,
and more as part of initial audit and proactive maintenance
Backups and Data Recovery
Complete technical assistance in building backup and recovery
plans, configuring
and monitoring the same
Qualified Technicians
24x7 access to professional and certified domain experts who
fully understand that
uptime, security and reliability are of utmost importance
Measured SLA’s
Offering a 30 minute response time and a 6 hour resolution time
for all technical
support incidents
Zero Investment
Sign up with us and with the installation of a small monitoring
agent on your server,
we are ready to go
Comprehensive Support
Experience cost savings, standardized operations and simplified
IT management using
our CMMi and ITIL based approach and processes
No Break-Fix Mentality
Stop following the old-school tradition of break-fix and focus
on the prevention
of issues
Proactive Insights
We work proactively discovering and fixing problems on your
servers before they
can negatively affect your business
Reduced Costs
Gain complete control and reduce your overall operating costs
(OPEX) with our flat-fee
billing model
Skill Set
Right from Level 1 to Level 3, our industry certified and
experienced server administrators
are available for support – 24x7
Absolutely yes. We can provide whatever remote server management
and IT security
solutions you need, regardless of whether you host the servers
in an data centre,
or in-house
We support all popular flavours of Linux like CentOS, RedHat,
Fedora, etc. as well
as Windows server platforms like Windows 2008 R2, Windows 2012
R2, etc.
Allow us to list a few here:
- Security Audit and Vulnerability assessment reports
- Configuring basic firewall and security monitoring
software
- Kernel updates/patching
- Software/package updates of OS packages based on
Security Vulnerability reports
- Server hardening
- Verification of events log files and fixing issues
- Prevention of URL hack injections and web based attacks
- Disabling unwanted services
- Performance optimization of critical services
- And more…
We install a monitoring agent on your server with certain
pre-defined checks. This
agent sends back the vital statistics to our Network
Operations Centre (NOC). The
servers are monitored from two different geographical
locations and the service
is automated, but human intervened as well.
We assist you by setting up a very basic – small
footprint – probe server
inside your organisation behind the firewall. The probe
server gathers the vital
statistics and sends back the data to our central monitoring
servers. The connection
between the probe server and our central servers is over a
secured channel.
Generally, the account activation and related formalities of
signing the SLA, deciding
the escalation matrix, etc. take about 48 hours. Once these
formalities are completed,
we proceed through initial server audit for base lining,
performing security audits,
security implementations once approved by you, adding the
server to our monitoring
system, updating our CMDB and then finally adding your
account to our internal support
desk to ease and smooth communications.